FAQ

How do I contact FlostyPaintByNumbers?

Please contact estoresupport@flostypaintbynumbers.com for any assistance. We are always ready to assist with any questions you might have.

How do I change my order?

You can only change your order during the order process phase. In general, the period will be within two business days from your purchased date.
To make changes to your order, please contact us with your order number and the changes you would like to make. 
You can’t cancel your order if your order is shipped.

What is your Return and Refund Policy?

If you’re not 100% satisfied with your purchase, you can keep your products and request a full refund for up to 60 days from the date you purchased it. You need to pay the shipping fee if it is not the problem of the product quality. Also, please contact us for the return address first. We only accept the package which is sent to us for the right address.

Please contact us for assistance when you are unhappy with our product.

Where can FloatingStyles product be shipped?

We ship worldwide. Fill out your shipping address, and we will take care of the rest. Any shipping is trackable. 

Where will my order ship?

Our products usually – keyword usually – ship within 2-5 BUSINESS days (business days do NOT include weekends or holidays). We ship from China. Your order may separate into multiple packages.

However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email or SMS with a tracking number

Especially, if your order contains customization, it will take about 2-7 business days for designing and manufacturing.

When is the expected delivery and how will I know when my Paint By Numbers product is arriving?
The delivery time depends on what shipping method you choose.

  • Standard Shipping will take about 2-4 weeks for US, Canada, Australia and New Zealand. 2-6 weeks for other countries. For any order more than 50 USD, we will provide a standard shipping service for free.
  • Expedited Shipping will take about 5-8 days. In general it will cost about 35 USD .

Due to COVID-19, the international shipments have to be delayed. During this time, the standard shipping will take 6-9 weeks.

Do your shipping cost include import duties or any other fees?

We provide free shipping as a default shipment method. When you choose an Expedited Shipping, it is not free. The shipping cost covers only the transportation of the product from our warehouse to the recipient, and it does not include any import duties, taxes, or additional fees. Duties, taxes, and fees follow local regulations, and it is the recipient’s responsibility to be aware of the policies in their country. The recipient alone is entirely responsible for payment of any fees or duties generated by their purchase. Thank you for your understanding!